Summary

The Customer Intelligence Intern will contribute to the broader voice of the customer efforts by building and distributing surveys, synthesizing feedback, and presenting findings to guide decision-making within various departments, including Ancillary Management, Loyalty, and other ad-hoc initiatives. This entry-level, temporary position is ideal for a student or recent graduate looking to gain practical experience in survey design, data analysis, market research, and customer intelligence.

You will learn to navigate multiple data platformssuch as Statistaand occasionally leverage SQL queries to support recurring analyses, update reporting models, and assist with other ad-hoc requests. The ideal candidate is a self-starter with strong attention to detail, a willingness to learn, and a passion for translating customer feedback and research into actionable insights.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED

Education Details: Bachelor's Degree recent graduate or currently pursuing degree in Business, Data Analytics, Marketing, Economics, Communications, Psychology/Sociology, or a related field. To be qualified to apply intern candidates should be currently enrolled in a college or university, or a recent graduate within the last six months with a GPA of 3.0 or higher.

Familiarity with surveying tools and techniques (coursework or prior experience).

Basic proficiency in Excel and willingness to learn SQL and data visualization tools.

Strong analytical, problem-solving, and communication skills.

Strong organizational skills to manage multiple projects, ensure attention to details, meet deadlines, and maintain clear documentation of research methods and findings.

Curiosity and willingness to learn about customer behavior, market trends, and data-driven storytelling.

Basic statistical knowledge (e.g., mean, median, standard deviation, significance testing) to interpret survey results and draw meaningful conclusions.

Comfort with ambiguity and iterative processeswilling to adapt as project scopes and data sources evolve.

Strong interpersonal skillsable to work closely with Marketing, Product, Operations, and other departments, incorporating diverse perspectives into customer intelligence efforts.

Preferred Requirements

Relevant coursework, projects, or internship experience.

Exposure to or interest in data analysis tools (e.g., Excel modelling, Tableau).

Basic SQL knowledge or experience working with relational databases.

Experience with market research, including gathering and interpreting third-party data.

Interest in customer segmentation, behavioral analysis, and predictive modeling.

Interest in the airline or travel industry is a plus.

Job Duties

Design and distribute surveys to capture voice-of-the-customer insights for various business units.

Collect and analyze survey feedback to identify trends, inform strategies, and refine customer-facing initiatives.

Conduct market research using platforms like Statista to provide competitive context and support strategic planning.

Utilize SQL queries to assist with recurring analyses, update reporting models, and streamline data delivery.

Collaborate with Customer Intelligence, Ancillary Products, Loyalty, Revenue Management, and other teams to understand data needs and present findings.

Develop concise, data-driven recommendations and communicate results to both technical and non-technical stakeholders.

Manage multiple assignments under guidance, ensuring timeliness and accuracy in deliverables.

Perform data analysis under the guidance of a Senior Analyst.

Model Allegiants customer service standards in personal actions and when providing direction.

Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Intern Benefits:

Medical/Dental/Vision/Life/ Disability Insurance/STD/Critical illness and Accident

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Assistance Program

Flight Benefits

Sick time

Part Time Intern Benefits:

401K with an employer match

Critical Illness & Accident

Legal, Identity and Pet Insurance

Employee Assistance Program

Flight Benefits

Sick time