Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you're a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You'll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.

Position Overview

The UX Research & Insights Intern will help execute, analyze and report on user-centered research studies, contribute to United's employee digital products and advocate for user needs. You'll collaborate with cross-functional teams to uncover insights that inform design and product decisions.

Key Responsibilities

• Assist in planning and conducting qualitative and quantitative user research e.g. interviews, usability testing, surveys, product data.
• Support synthesis of research findings into actionable insights and recommendations.
• Apply your curiosity, asking the right questions and more to uncover key information.
• Collaborate with product management, product design, engineering, and stakeholders.
• Participate in stakeholder meetings and contribute to research presentations

Qualifications

What's needed to succeed (Minimum Qualifications)

• Must be a current undergraduate student pursuing a degree in Psychology, Design, Anthropology, Human-Computer Interaction or related field.
• Strong interest in UX research and user-centered design
• Familiarity with research methods and tools e.g. usability testing, surveys, affinity mapping
• Experience with tools like Figma, UserTesting, Quantum Metric, Google Analytics, or similar is a plus
• Innovative, forward-thinking
• Ability to collaborate with cross-functional teams
• Autonomous and proactive
• High standards and attention to detail
• Good communication skills (interpersonal and written skills)
• Ability to adapt to fast pace and changes
• Position is based in Chicago, IL - must be able to relocate for the duration of the internship
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

The starting rate for this role is $20.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.