The Medical Assistant supports patient care by performing administrative and clinical tasks to ensure a smooth and efficient workflow at the RiverValley Behavioral Health Children's Hospital. This role provides direct support to nursing and medical staff, while assisting with patient documentation, vitals, scheduling and maintaining a clean and safe environment.

Essential Functions:

• Manage patient records, update medical histories and file necessary documentation.
• Assist with examinations and clinical procedures under supervision.
• Record and report vital signs, weights and other observations to nursing staff.
• Maintain cleanliness, restock supplies and ensure a safe clinical environment.
• Coordinate referrals and appointments with external providers as needed.
• Assist with medication documentation and communication to pharmacy as directed.
• Answer phones and communicate professionally with families, visitors and interdisciplinary staff.
• Adhere to infection control procedures and PPE guidelines.
• Maintain patient confidentiality and adhere to all privacy standards.
• Participate in annual training, staff meetings and performance reviews.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or GED required.
• Graduate of an accredited Medical Assistant program required with RMA (Registered Medical Assistant) or CMA (Certified Medical Assistant) certification.

OR

• Graduate of an accredited Certified Nursing Assistant program required with CNA (Certified Nursing Assistant) certification.
• Basic Life Support (BLS) certification preferred.
• Prior experience in a medical office or inpatient setting is preferred.

Knowledge and Skills:

• Excellent communication and customer service skills.
• Demonstrates professionalism and a positive, respectful attitude.
• Proficiency in taking and recording vital signs and patient observations.
• Ability to type at least 40 words per minute.
• Strong organizational skills and ability to multitask in a hospital setting.